Acceptable Use Policy

Chingelish is for personal family learning. Please don't use it for commercial purposes, resell access, or share your login publicly.

• Type personal details into the app or the AI chat — full names, addresses, phone numbers, school names or anything identifying.
• Try to make the AI tutor produce unsafe, adult, violent or hateful content, or attempt to bypass its safety instructions.
• Harass, bully or impersonate anyone through the app.
• Upload or attempt to inject harmful code, or probe, scan or attack our systems.
• Scrape, copy or republish our lessons, stories, artwork or audio.
• Use automated tools to generate large volumes of AI messages or speech, or otherwise work around our usage limits.
• Create accounts on behalf of a child without being their parent or guardian.

The AI tutor filters unsafe topics and gently redirects them, but no filter is perfect. We recommend a grown-up stays nearby during AI conversations and reviews activity in the parent dashboard.

If your child sees anything upsetting, or you spot a bug or safety issue, tell us straight away at support.team@chingelish.com or through our contact form. Please include what happened and roughly when — it helps us fix it quickly.

We may remove content, limit features, suspend or close an account that breaks this policy. Serious matters, such as threats to a child's safety, may be reported to the appropriate authorities. This policy forms part of our Terms of Service.