Privacy Policy

Chingelish is an online British-English learning app for children, operated from https://chingelish.com. Chingelish is currently run by its founding team and is not yet incorporated as a company. You can reach us at any time at support.team@chingelish.com.

Accounts are created and held by a parent or guardian on behalf of a child. The account holder is the person who exercises the rights described below.

• Account details — the email address and password you register with (passwords are stored hashed by our authentication provider, never in plain text).
• Profile details — the child's display name or nickname and the role on the account. Please use a first name or nickname only.
• Learning activity — lessons completed, vocabulary and grammar answers, stories read, games played, stars, streaks and reward claims.
• AI conversations — messages exchanged with the AI tutor, so the conversation makes sense and parents can review it.
• Parent settings — report preferences and daily reminder settings, including your chosen reminder time.
• Contact messages — the name, email and message you send through our contact form.
• Technical data — basic request and error logs needed to keep the service running and secure, and per-day counters that limit how many AI messages and voice clips an account can use.

We do not collect precise location, we do not ask for photographs or file uploads, we do not run advertising, and we do not sell or share personal data with data brokers.

• To provide the service (accounts, lessons, progress, AI tutor, voice playback) — performance of our agreement with you.
• To keep children safe (safety filtering of AI chat, usage limits, abuse prevention) — our legitimate interest in a safe product, and our duty of care to child users.
• To answer your messages — legitimate interest in responding to enquiries.
• To send reminders or reports you have switched on — your consent, which you can withdraw at any time in the parent dashboard.
• Children's data — processed on the basis of parental consent given when the account is created and the parent/guardian check is completed.

Chingelish is designed for young learners, but accounts must be created and supervised by an adult. We ask that children never type their full name, address, school, phone number or other identifying details into the app, and our AI tutor is instructed to refuse and redirect such messages. If you believe a child has shared personal information with us, email support.team@chingelish.com and we will delete it promptly.

• Lovable Cloud — hosting, database and authentication for the app.
• Lovable AI Gateway — routes AI tutor messages and text-to-speech requests to underlying model providers (currently Google and OpenAI models). Messages are sent only to generate a reply or audio.
• Google Fonts — serves the app's typefaces.
• Stripe — payment processing. Card payments are not yet active; when they launch, Stripe will handle card details directly and we will never see or store your card number.

These providers act on our instructions and are not permitted to use your data for their own purposes.

Our providers may process data in the United Kingdom, the European Economic Area and the United States. Where data leaves the UK/EEA, transfers rely on the safeguards our providers have in place, such as Standard Contractual Clauses.

Account, profile and learning data are kept while the account is open. Contact messages are kept while we deal with your enquiry and for a reasonable period afterwards. Technical logs and usage counters are short-lived. When you ask us to delete your account, we remove your personal data within 30 days, except anything we must keep for legal or accounting reasons.

If you are in the UK or EEA you can ask us to access, correct, delete, export or restrict your data, object to processing based on legitimate interests, and withdraw consent at any time. Email support.team@chingelish.com from the address on the account and we will respond within one month. You may also complain to your local data protection authority.

Account deletion: email us with the subject "Delete my account" and we will delete the account, the child profile and all associated learning and chat records.

Access to your data is protected by authentication and database-level access rules, so one account cannot read another's records. AI and voice endpoints require a valid signed-in session. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your family's information.

See our Cookie Policy for exactly what we store on your device and how to change your choices.

If we make a significant change we will update the date at the top of this page and, where appropriate, tell you in the app. Questions? Write to support.team@chingelish.com.