Terms of Service

Chingelish is built for children, but the account must be created and managed by a parent or legal guardian aged 18 or over. As the account holder you are responsible for supervising your child's use of the app and protecting the account credentials. This does not remove our own responsibilities or your mandatory rights.

• Give accurate details when signing up and keep your password private.
• Use a first name or nickname for the child's profile — never a full name, school or address.
• Tell us at support@chingelish.com if you think someone else has accessed your account.
• One account is for one family with up to three independent child profiles. Each child’s course, progress, code and paid subscription are managed separately. Please do not share login details publicly.

There may be interruptions or errors, but statutory service-quality obligations and remedies remain applicable. Material paid-service changes require appropriate notice and any cancellation or remedy required by law. We do not guarantee a particular learning outcome.

Use Chingelish for personal, non-commercial family learning. You must follow our Acceptable Use Policy. In short: no attempts to break, scrape or overload the service, no misuse of learning features, no reselling access, and no copying our lessons, stories or artwork for use elsewhere.

Chingelish provides reviewed lessons, guided Conversation Missions, read-aloud audio and optional speaking practice. Please read the Technology & Content Notice, which forms part of these terms, and supervise your child’s use.

New accounts start with a free 3-day trial, once per child, with no card required. The trial is a daily taster: each day one lesson, one vocabulary set, one story, one grammar topic, one game and one Conversation Mission. When the 3 days end nothing is charged; the account and all progress are kept and the same limited daily access continues until a paid plan is chosen. Paid plans (Monthly, 3 Months, 6 Months and Yearly) unlock everything and are shown on the pricing page. Paid checkout is handled by Stripe. Each purchased child subscription renews at its stated billing interval until cancelled; the amount, currency and period are shown before purchase. The trial itself does not require a card or automatically authorize payment. Our Refund & Cancellation Policy applies.

Lessons, stories, games, artwork, the Chingelish name and logo belong to Chingelish. You get a personal, non-transferable licence to use them inside the app. You keep ownership of anything you or your child types; you give us permission to process it so we can run the service.

You can cancel renewal through parent subscription controls, request deletion through Delete account in the Parent Zone, or contact support@chingelish.com. We may suspend or close an account that breaks these terms, misuses learning features, or puts other users or the service at risk. We will usually warn you first unless the issue is serious.

Chingelish is an educational aid, not a substitute for school, a qualified teacher, or professional advice. To the extent the law allows, we are not liable for indirect or consequential losses, lost data, or losses arising from relying on educational content. Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud. Any permitted limitation must be read subject to your mandatory consumer rights, statutory remedies and liability that cannot lawfully be excluded; it does not remove rights concerning defective digital services.

The family service agreement is governed by Dutch law to the extent permitted by applicable law, without depriving consumers of applicable mandatory protections under the law of their habitual residence. Nothing in these terms removes mandatory privacy, child-protection or consumer rights, or access to a competent court. No exclusive jurisdiction or worldwide legal approval is asserted. See Chingelish Policies for territorial scope and educational and medical disclaimers, and Regional Privacy & Consumer Rights.

We may update these terms as the product grows; the date at the top shows the latest version, and material changes will be highlighted in the app. Questions go to support@chingelish.com.

Chingelish is operated by ASM Professional Services, registered in the Netherlands.
Postal address: 1409 Dalsteindreef, 1112 XC Diemen, Netherlands
KVK number: 42137630
VAT ID: NL005526019B33
Contact: support@chingelish.com