Refund & Cancellation Policy

Every new child profile starts with a free 3-day trial (a daily taster: one lesson, vocabulary set, story, grammar topic, game and Conversation Mission per day). When it ends nothing is charged; the same limited daily access continues and all progress is kept, as shown on our pricing page. The trial does not require a card. Charges arise only from a paid purchase or renewal authorized through checkout. If you ever see an unexpected charge claiming to be from Chingelish, contact us immediately at support@chingelish.com.

Four paid plans are offered, each bought separately for one child. All four are recurring subscriptions paid in advance for the whole period:

• Monthly — €5, renews every month.
• 3 Months — €12, renews every 3 months.
• 6 Months — €20, renews every 6 months.
• Yearly — €35, renews every 12 months.

• Prices are in euros and include VAT where applicable; any local-currency figure is an estimate and the checkout amount applies.
• The renewal date is the same day as the purchase, one period later; it is shown in the Parent Zone and on each invoice.
• Cancel any time before the renewal date to avoid the next charge. Access continues until the end of the period already paid for, then the child returns to limited free access.
• Payments are handled by Stripe; we never see or store your full card details.
• We will always show the price and billing period before you confirm.

You can cancel at any time from your parent dashboard, or by emailing support@chingelish.com. Cancelling stops the next renewal; you keep premium access until the end of the period you have already paid for. Cancelling is not the same as deleting your account — tell us if you also want your data removed. Deleting the whole account attempts immediate cancellation and ends access; it does not automatically issue a refund.

• UK and EU withdrawal right: where distance-contract withdrawal rules apply, you normally have 14 days from entering the contract to withdraw. Starting an ongoing service does not automatically remove this right. Any lawful proportionate charge or loss of a digital-content withdrawal right depends on the applicable conditions, express request/consent and required confirmation; merely using the site or accepting these terms is not a blanket waiver. Missing required information can extend statutory periods.
• Renewal charged by mistake: if you are charged for a new period and have not used the service in that period, email us within 14 days and we will refund it.
• Technical failure: if a fault on our side stops you using Chingelish for a meaningful part of a paid period, we will offer a pro-rata refund or an extension.
• Refunds go back to the original payment method unless lawfully agreed otherwise. Statutory refund deadlines take priority; bank processing time is separate and may take 5–10 working days after a refund is issued.

Send a clear statement through our contact form, email support@chingelish.com, or write to ASM Professional Services, 1409 Dalsteindreef, 1112 XC Diemen, Netherlands. Identify the adult’s account email, the child subscription using a nickname or plan reference, the order date and your decision to withdraw. Do not send card numbers or child codes. Cancellation of renewal alone is not necessarily a statutory withdrawal request.

Optional model statement: “To ASM Professional Services: I give notice that I withdraw from my contract for Chingelish [plan/reference], ordered on [date]. Adult account holder: [name], account email: [email], address: [address], date: [date].” Add a signature only if sending on paper. Using this model is not compulsory. Applicable online withdrawal-function requirements must also be met where the law requires them.

If the contact form reports that notification is unavailable, the saved message must not be mistaken for an email delivery confirmation. Keep the confirmation and use the postal address as an alternative. Other local statutory rights and remedies remain available; see Regional Privacy & Consumer Rights.

If we change subscription prices, existing subscribers will be told before the change takes effect and can cancel before renewing.

Billing questions: support@chingelish.com. Please include the email address on the account. See also our Terms of Service.

Payments for Chingelish are taken by ASM Professional Services, and this name may appear on your bank or card statement.
Postal address: 1409 Dalsteindreef, 1112 XC Diemen, Netherlands
KVK number: 42137630
VAT ID: NL005526019B33