Refund & Cancellation Policy

Every account has free access for the current beta period shown on our pricing page. We do not take card details and no charges are made. If you ever see an unexpected charge claiming to be from Chingelish, contact us immediately at support.team@chingelish.com.

• Plans are a monthly subscription and an annual subscription, at the prices shown on the pricing page at the time of purchase.
• Subscriptions renew automatically at the end of each period until you cancel.
• Payments will be handled by Stripe; we never see or store your full card details.
• We will always show the price and billing period before you confirm.

You will be able to cancel at any time from your parent dashboard, or by emailing support.team@chingelish.com. Cancelling stops the next renewal; you keep premium access until the end of the period you have already paid for. Cancelling is not the same as deleting your account — tell us if you also want your data removed.

• UK and EU withdrawal right: you may cancel within 14 days of starting a paid subscription for a full refund, unless you asked us to start the service immediately and it has been fully provided.
• Renewal charged by mistake: if you are charged for a new period and have not used the service in that period, email us within 14 days and we will refund it.
• Technical failure: if a fault on our side stops you using Chingelish for a meaningful part of a paid period, we will offer a pro-rata refund or an extension.
• Refunds go back to the original payment method, normally within 5–10 working days of approval.

If we change subscription prices, existing subscribers will be told before the change takes effect and can cancel before renewing.

Billing questions: support.team@chingelish.com. Please include the email address on the account. See also our Terms of Service.